Keystone Login Helpdesk:
877-328-0995
MyPDESuite Helpdesk:
717-857-3737
eGrants Helpdesk:
To access eGrants, users will have to use their Keystone Login to access MyPDESuite and navigate to eGrants.
Follow the MyPDESuite instructions to set up a Keystone ID to be able to log into MyPDESuite and gain access to eGrants.
Each organization must have an Agency User Administrator.
The Administrator is responsible for creating and managing eGrants user accounts for others who need to use the organization’s grant applications or contracts.
If someone in your organization doesn’t already have an Agency User Administrator account, you’ll need designate someone to act as your Agency User Administrator (usually the director). That person should complete the Request Form: eGrants Administrator Account.
Once an Agency User Administrator account is created, the Administrator will receive an email with the subject “eGrants Alert Message” from ra-egrantshelp@pa.gov. It will provide the Administrator with a temporary password. The Administrator must visit the eGrants site to set-up their own password, complete their profile, and set-up any other user accounts.
As a precaution, eGrants users should add ra-egrantshelp@pa.gov to their email’s safe senders list as eGrants sends notifications out via a technique similar to SPAM.
Agency User Administrators are responsible for creating new accounts for their organization’s personnel.
To create a user account, the administrator assigns a unique login ID, enters basic information, and selects roles or privileges for each user.
When the new user account is created, eGrants automatically assigns a temporary password and sends an email message to the new user. After the account is created, the new user can login to eGrants immediately. Be sure new users know to watch for an email confirmation from ra-egrantshelp@pa.gov.
As a precaution, the new user should add ra-egrantshelp@pa.gov to their email’s safe senders list.
For more information on how to manage agency user accounts, log into eGrants to view the “Agency User Management” guide. All eGrants User Guides are located on the right side of the eGrants home page.
If you have forgotten your login information, go to the MyPDESuite Login Page and
Click the “Forgot Password” link if you have forgotten your password.
Click the “Forgot Username” link if you have forgotten your username
Once logged into eGrants, a “Getting Started Guide” is located on the right side of the eGrants home page. It reviews the basic functions of the system.
Contact the eGrants Helpdesk at ra-egrantshelp@pa.gov with all system questions you may have.
The email must include: